Office Policies

Insurance and Billing

Our main objective is to provide best medical care to our patients including educating patients regarding the financial implications for receiving medical services. For this reason, it is important for you to read our insurance and billing policies and to understand your financial responsibilities as a patient. Please do not hesitate to contact our account representative for further assistance at 270-826-0002.

Insurance Coverage and Payment Policy

Patients with insurance coverage are encouraged to know their out-of-pocket costs for payments not covered by your insurance such as co-payments, deductibles and non-covered services. We require that payment of these amounts is due at the time of your first visit. Also, you need to find out whether or not our physicians and the facility where the procedure will be performed participate with your insurance plan. We highly recommend that you contact your insurance company to discuss these costs prior to your office visit or procedure.

We accept payment by cash, check, VISA, Mastercard, or Discover and also offer financing options.

For outstanding balance due on your account, a monthly statement from our office will be mailed to you. If payment is not received on your account or no financial arrangements were established, then, any past due account may be reviewed for possible collections action.

Rescheduling/Cancellation for Outpatient Procedure

We value your time and make every effort to accommodate your scheduling needs. It is necessary to be on time for your outpatient procedure, arriving early for paperwork and to notify us in the event you need to reschedule your procedure. Therefore, we request for the patients to call us at least 3 business days prior to your scheduled outpatient procedure for any cancellations or rescheduling needs. For cancellation without sufficient notice (24 hours), a fee of $50.00 will be charged.

Procedure Billings

It is important to know that if our physician performs an endoscopy procedure, you will receive two invoices; one for the physician’s professional services and the other for facility services. The billing for professional services will be sent from Audubon GI, PSC and the billing for facility services will be sent from the hospital. If pathology work or x-rays were also performed as part of your endoscopy procedure, you will receive separate billings from the entities providing those services.

Uninsured Patients

For patients without insurance, please contact our billing department prior to seeing our physicians in order to make payment arrangements before services are rendered. Advance payment is required for procedures and payment for office visits is due at the time of service. Please take note of our accepted payment methods.